On average, Certified Sentricon Specialists™ have a 92 percent customer retention rate with the Sentricon® system. While there is no secret to higher retention rates, there are some best practices to maximize your customer retention.
We’re excited to introduce our retention video series. We have three videos lined up for you that will focus on specific aspects of customer retention. While some of the best practices may not be new to you, these are great reminders for everyone.
And speaking of everyone, the first video is titled Customer Retention Is Everybody’s Job. Hear from other Certified Sentricon Specialists about how and why all employees — from the owner to the customer service representative to the technician — are important to customer retention. Everyone plays a key role in retaining customers. Own it.
This video can be found on the CSS Resource Center.
There’s a reason why more than nine out of 10 customers choose to keep the Sentricon system in place each year to protect their homes or businesses. Your service and the Sentricon system are a winning combo.